We offer a 30 day no-quibble returns policy. (online orders)
After 30 days, you can exchange your product for another one up to 365 days after receiving it. (online orders)
We can't accept returns or exchanges for products that have been used or installed. We cannot accept returns or exchanges for special ordered items such as whirlpool baths which are made to order.
Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged.
Please make sure you inspect your goods as soon as you receive them and let us know within 14 days of receipt if an item is damaged, by calling us on 01942 311234. Once the damage has been confirmed, we'll ensure it's replaced free of charge, and with the minimum of fuss.
If you wish to return the goods, you must return them to 182 Wallgate, Wigan, WN3 4AL
Note: We only accept returns Monday - Friday, as our warehouse is only open on those days.