Returns & Refund Policy

Returns Policy

At We Love Bathrooms, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below.

Easy Returns

If you've ordered the wrong item or are not happy with your purchase, you can return it within 14 days from the day after delivery by following these steps:

  1. Log into our returns portal to create a return request.
  2. We will respond within 48 hours to authorize your return.
  3. Arrange for a secure courier to return the product. You are responsible for the return shipping cost, and we recommend insuring the item and securely packaging it for the journey.
  4. Once we receive the returned product, we will inspect it and contact you regarding the next steps.

Return Conditions

To ensure a smooth return process, please note the following:

  • Product returns must be initiated within 14 days of delivery of the item.
  • Products must be in resalable condition, unused, and in their original undamaged packaging (including pallets where applicable).
  • If an order is cancelled after dispatch or if delivery is refused, a flat rate charge of £40 per pallet will apply for the return.
  • If items are damaged during return transit, it will be your responsibility to file a claim with the courier. For health and safety reasons, we are unable to accept visibly damaged ceramics, glass, or other fragile materials from the courier, and these will be refused upon delivery.
  • Refunds will be processed within 14 days of our warehouse inspecting the returned goods. Please allow 14 days for inspection to be completed.
  • Items returned after 30 days may be eligible for a credit note valid for 12 months but not a refund. This credit note will be subject to a 25% restocking fee. 

How to Return a Product

  1. Complete the Returns Form by clicking https://welove.co.uk/pages/return-order-item
  2. Provide your order number and reason for the return.
  3. Upload a photo of the item(s) ready for return.
  4. Wait for our confirmation email before proceeding with the return.

Returning an Unwanted Item

  • You have 28 days from delivery to return unwanted items for a full refund.
  • Items must be in new, unused condition and in original, undamaged packaging.
  • Opened shower enclosures, shower doors, shower trays, and bath panels cannot be returned unless faulty due to health and safety regulations.
  • Returns are at your own expense, and we recommend using a tracked and insured service.
  • If the item is installed or shows signs of installation, it cannot be returned.

Returning Items Yourself

You may return items at your own cost directly to our showroom at:

182 Wallgate
Wigan
WN3 4AL

Monday - Friday, 8:30 AM - 3:00 PM

Exclusions from Returns

The following items cannot be returned unless faulty:

  • Tiles, Special Order Items, and Perishables (e.g., grouts and adhesives).
  • Made-to-Order Products, including whirlpool spa baths, custom-painted baths, and plated items.
  • Special Order Items identified at purchase cannot be returned unless cancelled within 24 hours.

Refund Processing

  • Once we receive and inspect your returned item, we will notify you regarding your refund status.
  • If approved, the refund will be processed to your original payment method within 14 days.

This policy does not affect your statutory consumer rights. If you have any questions, please contact our customer support team.

📞 01942 311234
📧 service@welove.co.uk