Returns & Refund Policy

Returns Policy 

 

  • We offer a 30 day no-quibble returns policy. (online orders). Showroom orders are non refundable.

  • After 30 days, you can exchange your product for another one up to 365 days after receiving it. (online orders)

  • We can't accept returns or exchanges for products that have been used or installed. We cannot accept returns or exchanges for special ordered items such as whirlpool baths which are made to order.

Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged.

Please make sure you inspect your goods as soon as you receive them and let us know within 48 hours of receipt if an item is damaged, by calling us on 01942 311234. Once the damage has been confirmed, we'll ensure it's replaced free of charge, and with the minimum of fuss.

If you wish to return the goods, you must return them to 182 Wallgate, Wigan, WN3 4AL

Please make sure, if you have been provided with an authorised return, you must make sure the goods returned are insured, any goods returned to us damaged, will not be refunded.


Note: We only accept returns Monday - Friday, as our warehouse is only open on those days.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. We do not accept products that are used sanitary goods.

Additional non-returnable items: 
- Made to order products such as whirlpool and spa baths, Specially ordered products with batch codes such and ordered in products for specification.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@welove.co.uk. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@welove.co.uk and send your item to: Simply Design Group Ltd, 182 Wallgate, wigan, WN3 4AL, United Kingdom. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Simply Design Group Ltd, 182 Wallgate, wigan, WN3 4AL, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item back to us, we recommend you return the product via recored delivery for proof of delivery